100% Satisfaction Guarantee - Returns
At EcoBay Food Market, your satisfaction is our highest priority. If you're not completely satisfied with the freshness of our fruits and vegetables, we'll gladly offer a full refund or exchange.
Time Frame: Please bring the unsatisfactory item(s) back to the store within 48 hours of your purchase for a full refund or exchange.
No Receipt, No Problem: While we prefer a receipt for easier processing, it's not mandatory. If you don't have a receipt but can provide clear evidence of a product defect, we'll honor the return.
Identification: For all returns, we may require identification.
Exceptions: Please note that we cannot accept returns on items purchased during clearance sales or special promotions.
How to Initiate a Return:
- Bring the remaining product to EcoBay Food Market at 1105 Ferry Road.
- If you have a receipt, great! If not, clear evidence of product defect will suffice.
- Our staff will promptly process your return and issue a refund or an exchange, as per your preference.
By continuing to shop with us, you agree to this returns policy.