100% Satisfaction Guarantee - Returns And Refunds

At EcoBay Fresh Market, your satisfaction is our highest priority. If you're not completely satisfied with the freshness of our product, we'll gladly offer a full refund or exchange.

Time Frame: Please bring the unsatisfactory item(s) back to the store within 48 hours of your purchase for a full refund or exchange.

No Receipt, No Problem: While we prefer a receipt for easier processing, it's not mandatory. If you don't have a receipt but can provide clear evidence of a product defect, we'll honor the return.

Identification: For all returns, we may require identification.

Overcharge/Mis-charge: If we accidentally overcharge/mis-charge your transaction, we will refund the difference or offer a credit for the overcharged amount.

Exceptions: Please note that we cannot accept returns on items purchased during clearance sales or special promotions.

How to Initiate a Return:

1. Bring the remaining product to EcoBay Fresh Market at 1063 Ferry Road.
2. If you have a receipt, great! If not, clear evidence of product defect will suffice.
3. Our staff will promptly process your return and issue a refund or an exchange, as per your preference.

By continuing to shop with us, you agree to this returns policy.