100% Satisfaction Guarantee - Returns And Refunds

100% Freshness Guarantee – Returns & Refunds

At EcoBay Fresh Market, our customers come first. We understand life gets busy, and we’re here to make things easy. If you’re not completely satisfied with the freshness or quality of your purchase, we’ll make it right with a full refund or exchange.

Return Timeframe:

Please return the item(s) within 48 hours of purchase.

No Receipt? No Problem:

A receipt helps, but it’s not essential. If you can provide clear evidence of the issue, we’ll honour your return.

Busy Schedule? Email Us:

If you can’t make it in right away, you can initiate your return by emailing us at ecobayfoods@gmail.com within 48 hours of purchase. We trust our customers and will process your return/refund in good faith.

ID May Be Required:

We may request identification to ensure smooth and fair processing.

Overcharges & Mistakes:

If you were overcharged or mischarged, we’ll refund the difference or offer store credit—your choice.

Exceptions:

Items purchased on clearance or during limited-time promotions are final sale, unless the product is defective.

How to Return In-Store:

1. Bring the item (or what’s left of it) to 1063 Ferry Road.

2. Receipt is helpful, but not required.

3. We’ll offer a refund, exchange, or credit—whatever works best for you.

We’re proud to serve our community with fairness, transparency, and genuine care. Thank you for shopping with us.